Deliveries
All deliveries are made usually with the Post and DHL, and conducted in accordance with their applicable rules for each shipping method. Information concerning the rules for each delivery means will be found through www.posten.se or www.dhl.se. It is the buyer's responsibility to address specified when ordering is correct.
Tracking shipment
Tracking your parcel made through www.posten.se or www.dhl.se using consignment number presented in the order confirmation. It is up to the customer within a reasonable time from the dispatch, track and pick up products ordered. A reasonable time can vary from 10-20 days depending on shipping method.
Delivery times
Stocked products are packed and shipped normally same or next business day. Delivery time is normally 1-3 working days from the time the products left our warehouse. Partial delivery of orders occurs only at the request and causes a further delivery cost for client.
Damaged goods
It is the customer's responsibility to check goods at the time of delivery. Check the cargo and packaging state when it is delivered. The customer must count through the quantity so that it agrees with the bill. If goods are damaged at the time of delivery acknowledge never bill without first making a note on the delivery note. The complaint need not be detailed, but it is essential that the damage can be controlled. It achieved the complaint is that it is established that the accident occurred when the driver handled the estate. If the damage could be detected only when unpacking (hidden by the packaging), the client must notify the damage to the line 08 to 781 10 00, DHL 0771-345 345 or 3Goals Promotion within five (5) business days after receipt for it to be addressed. The customer must request a confirmation notice to prove it. The damage must be inspected by the Post or DHL, and the cargo can not be repaired, sold, returned or moved from the shipping address.
Shortages
Goods recipient (customer) shall make a note on the bill before it acknowledged. Contact your nearest post office or DHL offices and state broadcasting code. Then make a search for the goods. Unless the goods are to be found within 30 days (60 days foreign), the customer is entitled to consider it as lost.
Claims
There is always the customer who will make claims and intensity requirement size. This means that it is the customer must make claim and send it along with a waybill or package patch and commercial invoice to the Post and DHL. Note making copies. If the goods have been repaired also enclose a copy of the repair invoice. Alternative invoice for replacement or spare parts invoice. Any other documents you consider relevant to the injury is properly regulated